Terms & Conditions

1. Definitions

The following terms, when used with initial capital letters in this Agreement, carry the meanings assigned below. Singular forms include the plural and vice versa where the context permits.

2. Eligibility

2.1 Age Requirement

Access to the Platform is strictly limited to individuals who are at least 21 years of age. This is a hard threshold; no exceptions apply. By registering an Account, you warrant and represent that you are 21 years of age or older at the time of registration and at all times thereafter when using the Platform. hero88 reserves the right to request proof of age at any point and to suspend or terminate Accounts where age verification cannot be satisfactorily completed.

2.2 Geographic Eligibility

The Platform is primarily designed to serve players who are residents of Indonesia and who access the service from within Indonesia or other jurisdictions where online gaming is not expressly prohibited. You must be a resident of Indonesia and at least 21 years of age to register and maintain an Account. By creating an Account, you represent that no applicable law in your jurisdiction prohibits you from participating in online gaming activities. hero88 does not accept registrations from players in Restricted Territories.

2.3 Legal Capacity

You must have full legal capacity to enter into binding agreements under the laws of your jurisdiction. Individuals who are under guardianship, have been declared legally incompetent, or are otherwise restricted by court order from entering into contracts are not eligible to register or use the Platform.

2.4 One Account Per Person

Each individual may operate only one Account on the Platform. Registering multiple Accounts using different names, email addresses, device identifiers, or IP addresses constitutes a serious breach of this Agreement and will result in immediate suspension of all associated Accounts, forfeiture of any outstanding balances, and a permanent ban from the Platform.

3. Account Registration

3.1 Registration Process

To access the full range of services on hero88, Players must complete the registration process by providing accurate, complete, and current information including full legal name (as it appears on government-issued identification), date of birth, valid email address, Indonesian mobile telephone number, and preferred payment method details. Submission of false or misleading registration information is grounds for immediate Account termination and forfeiture of any funds held therein.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your Account credentials — username, password, and any two-factor authentication codes. You must not share your login details with any third party under any circumstances. hero88 will never ask you to disclose your password via email, live chat, or any other communication channel. If you suspect unauthorized access to your Account, you must notify our support team immediately at [email protected]. hero88 accepts no liability for losses arising from unauthorized Account access where the Player has failed to maintain appropriate credential security.

3.3 Account Information Updates

Players are responsible for keeping their Account information current and accurate at all times. Material changes such as a change of legal name, address, or primary contact details must be communicated to our support team promptly. Failure to maintain accurate Account information may result in delays in processing withdrawals or verification requests.

4. Identity Verification (KYC)

4.1 Verification Obligation

hero88 is required under its international licensing obligations and anti-money laundering policies to verify the identity of all Players prior to authorizing withdrawals. You agree to cooperate fully with all KYC requests and to provide accurate documentation promptly when requested.

4.2 Acceptable Documents

Identity verification requires one or more of the following documents, depending on the level of verification required:

• Primary ID: National Identity Card (KTP — Kartu Tanda Penduduk), valid passport, or driver's license issued by an Indonesian authority.
• Proof of Address: Utility bill, bank statement, or official government correspondence issued within the past three months, clearly showing your full name and current residential address.
• Selfie Verification: A clear photograph of you holding your primary ID document alongside a handwritten note displaying your hero88 username and the current date.
• Payment Method Verification: Confirmation that the bank account or e-wallet used for deposits is registered in your own name, consistent with your Account details.

4.3 Processing Timeline

Standard KYC verification is completed within 1–24 business hours of receipt of all required documentation. Complex cases requiring additional review may take up to 72 hours. Withdrawals remain on hold until verification is successfully completed. hero88 reserves the right to request additional documentation at any time, including for enhanced due diligence on high-value transactions.

5. Deposits & Withdrawals

5.1 Accepted Deposit Methods

hero88 accepts deposits in Indonesian Rupiah (IDR) via the following methods: bank transfers to BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Mandiri (Bank Mandiri), CIMB Niaga, and OCBC NISP; and e-wallet transfers via OVO, DANA, GoPay, ShopeePay, and LinkAja. Minimum deposit amounts and processing times vary by method as detailed in our Payment Methods table on the homepage.

5.2 Deposit Processing

Deposits made via local Indonesian bank transfer during standard banking hours (08:00–21:00 WIB) are typically credited to your Player Balance within 1–5 minutes. Transfers initiated outside banking hours, on public holidays, or during scheduled bank maintenance windows may take longer and will be credited on the next available processing window. hero88 does not impose fees on deposits; however, your bank or e-wallet provider may apply their own service charges, for which hero88 accepts no responsibility.

5.3 Withdrawal Requests

Withdrawal requests are processed to the same payment method used for the Player's most recent deposit, subject to KYC verification being complete. The minimum withdrawal amount is Rp 100,000. hero88 targets same-day processing for verified Accounts during business hours; however, processing times of up to 24 hours apply during peak periods or where additional security checks are warranted. Withdrawals to BCA, BRI, BNI, and Mandiri accounts registered in the Player's own name are prioritized. hero88 reserves the right to request additional verification before processing any withdrawal it deems unusual in size or frequency.

5.4 Currency

All transactions on the Platform are conducted in Indonesian Rupiah (IDR / Rp). hero88 does not charge currency conversion fees for IDR transactions. Where a Player's bank or e-wallet provider applies a conversion, that cost is entirely the Player's responsibility.

5.5 Unclaimed Balances

If a Player Account remains inactive (no login, deposit, or wagering activity) for a continuous period of 12 months or more, hero88 may classify the Account as dormant. Dormant Accounts may be subject to an inactivity administration fee of up to Rp 50,000 per month, deducted from the Player Balance. Players are notified by email prior to the application of any inactivity fee. Once the Player Balance reaches zero, the Account will be closed. Players may reactivate dormant Accounts by contacting support.

6. Bonuses & Promotions

6.1 General Bonus Terms

All bonuses and promotional offers made available on the Platform are subject to the specific terms stated at the time of the promotion, as well as the general bonus terms set out in this clause. In the event of any conflict between promotion-specific terms and these general terms, the promotion-specific terms shall prevail for that promotion only.

6.2 Wagering Requirements

Unless explicitly stated otherwise, all Bonus Funds are subject to a wagering requirement before they or any winnings derived from them may be withdrawn. The default wagering requirement is 30 times (30x) the bonus amount. For example, a Bonus of Rp 1,000,000 requires a total of Rp 30,000,000 in qualifying wagers to be placed before withdrawal eligibility is unlocked. Wagering requirements must be met within the validity period stated for each bonus; unused Bonus Funds and associated winnings expire at the end of the validity period.

6.3 Game Contribution Rates

Not all games contribute equally to meeting wagering requirements. Slot games typically contribute 100% of each wager toward the requirement. Live casino table games (Baccarat, Roulette, Blackjack) typically contribute 10%. Sports betting wagers on events with minimum odds of 1.50 typically contribute 100%. Specific contribution rates are published on the relevant promotion page and may be amended by hero88 with reasonable notice.

6.4 Bonus Abuse

hero88 employs automated and manual monitoring to detect bonus abuse, which includes but is not limited to: claiming the same promotion through multiple Accounts, placing low-risk or mathematically hedged wagers solely to clear wagering requirements, coordinating with other Players to exploit bonus terms, or using betting strategies specifically designed to minimize risk during bonus play. Where abuse is detected, hero88 reserves the right to void the bonus, confiscate associated winnings, and suspend or permanently close the Account without further notice.

6.5 Bonus Expiry

Bonus Funds not utilized within their stated validity period will expire automatically and be removed from the Player Balance without compensation. It is the Player's responsibility to monitor bonus expiry dates within their Account dashboard.

7. Game Rules & Fair Play

7.1 Random Number Generation

All casino games offered on hero88 — including slots, virtual table games, and instant-win products — operate using certified Random Number Generator (RNG) technology. RNG algorithms are independently tested and certified by accredited third-party testing laboratories to ensure that outcomes are statistically random, unbiased, and not capable of being predicted or manipulated by any party, including hero88 itself.

7.2 Sports Betting Rules

Sports betting markets on hero88 — including football (bandar bola, or online football bookmaking), mix parlay (multi-leg accumulator bets), and live in-play markets — are governed by the specific sports rules published in the Platform's Sports Betting Rules section. In the event of match abandonment, postponement beyond 24 hours, or any result declared void by the relevant governing body, hero88 will settle affected bets in accordance with its published voiding and settlement rules.

7.3 Lottery Products

Lottery-style products on the Platform, including togel (Indonesia's traditional numbers lottery format), are governed by the draw schedules, prize tables, and settlement rules published within each product's dedicated section. Draw results are determined by certified independent mechanisms and are final.

7.4 Technical Malfunctions

In the event of a technical malfunction, disconnection, or software error that interrupts a game round before completion, hero88 will use all available server-side logs to determine the state of the game at the point of interruption. Where a definitive outcome cannot be established, the wager will be refunded in full to the Player Balance. hero88 is not liable for losses attributable solely to a Player's own internet connectivity issues.

8. Prohibited Activities

The following activities are strictly prohibited on the Platform and constitute grounds for immediate Account suspension, forfeiture of balances, and potential legal action:

• Using automated scripts, bots, crawlers, or artificial intelligence tools to interact with the Platform in any manner not explicitly authorized in writing by hero88.
• Attempting to reverse-engineer, decompile, disassemble, or otherwise tamper with any part of the Platform's software, RNG systems, or security infrastructure.
• Engaging in money laundering, structuring transactions to evade reporting thresholds, or using the Platform to process funds derived from any unlawful activity.
• Providing fraudulent, forged, or misleading documentation during KYC verification or any other compliance request.
• Exploiting software bugs, errors in published odds, or pricing anomalies to obtain an unfair advantage; any winnings derived from such exploitation are void and will be confiscated.
• Engaging in collusion with other Players in poker, live dealer games, or any other multi-player format offered on the Platform.
• Allowing, facilitating, or encouraging any person under 21 years of age to access, register for, or fund an Account on the Platform.
• Threatening, harassing, or abusing hero88 staff, support agents, or other Players through any communication channel.

9. Responsible Gaming

hero88 is firmly committed to promoting safe, responsible, and controlled gaming. We provide a suite of self-management tools accessible from within every verified Account, including voluntary deposit limits (daily, weekly, and monthly), session time reminders, loss limit settings, cooling-off periods (24 hours to 30 days), and permanent self-exclusion. Players who believe their gaming is becoming problematic are strongly encouraged to activate these tools immediately and to contact our support team for guidance. Full details of responsible gaming tools and external support resources are available on our dedicated Responsible Gaming page. hero88 will never target Players who have self-excluded with promotional communications.

10. Limitation of Liability

10.1 Platform Availability

hero88 endeavors to maintain Platform availability at all times but does not guarantee uninterrupted, error-free service. Scheduled maintenance windows will be communicated in advance where practicable. hero88 accepts no liability for losses arising from Platform unavailability, provided reasonable steps have been taken to minimize downtime.

10.2 Consequential Losses

To the maximum extent permitted by applicable law, hero88 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the Platform. This includes but is not limited to loss of data, loss of profits, loss of business opportunity, or emotional distress. hero88's total aggregate liability to any Player in respect of any single incident shall not exceed the total real-money deposits made by that Player in the 30 days immediately preceding the incident giving rise to the claim.

10.3 Third-Party Services

hero88 is not responsible for the performance, availability, or policies of third-party services integrated with the Platform, including payment processors, banking institutions (BCA, BRI, BNI, Mandiri), e-wallet providers (OVO, DANA, GoPay), or game content suppliers. Any disputes with such third parties must be resolved directly with those providers.

11. Intellectual Property

All content on the Platform — including but not limited to logos, trademarks, brand names, graphics, interface designs, game assets, written content, and software code — is the exclusive intellectual property of hero88 or its licensed content suppliers. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for personal, non-commercial gaming purposes. You may not copy, reproduce, modify, distribute, publicly display, or create derivative works from any Platform content without prior written authorization from hero88. Unauthorized use of hero88 intellectual property may result in civil and criminal liability.

12. Privacy & Data Protection

hero88 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into this Agreement by reference. By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy. This includes data collected during registration, KYC verification, transaction processing, and routine platform use. hero88 employs industry-standard technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction. We do not sell personal data to third parties for marketing purposes.

13. Account Suspension & Termination

13.1 Termination by Player

You may close your Account at any time by submitting a written request to [email protected] from your registered email address. Upon receipt, hero88 will process any pending withdrawal of your real-money Player Balance (subject to KYC completion and standard processing times) before closing the Account. Bonus Funds and associated winnings are forfeited upon Account closure unless wagering requirements have already been met.

13.2 Termination by hero88

hero88 reserves the right to suspend or permanently terminate any Account at its sole discretion, with or without prior notice, in the event of: breach of any provision of this Agreement; reasonable suspicion of fraud, money laundering, or other illegal activity; failure to complete KYC verification within a reasonable period; or any behavior that hero88 reasonably considers harmful to the integrity of the Platform or detrimental to other Players. In cases of termination for cause, hero88 may withhold some or all of the Player Balance pending investigation.

14. Governing Law & Dispute Resolution

14.1 Governing Law

This Agreement and all matters arising from or connected to your use of the Platform shall be governed by and construed in accordance with the laws of the jurisdiction in which hero88 holds its international gaming license. The parties agree that the courts of that jurisdiction shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement, subject to the dispute resolution procedure set out below.

14.2 Dispute Resolution Procedure

In the event of any dispute, complaint, or claim arising from your use of the Platform, you agree to first contact hero88's customer support team in writing at [email protected], providing full details of the dispute. hero88 will acknowledge your complaint within 48 hours and endeavor to reach a mutually satisfactory resolution within 14 business days. If the dispute cannot be resolved through this internal process, both parties agree to submit to binding arbitration before a mutually agreed independent arbitrator before pursuing litigation in any court of competent jurisdiction.

14.3 Language of Proceedings

All formal dispute correspondence, arbitration proceedings, and legal documentation shall be conducted in English. hero88 may, as a courtesy, provide Indonesian-language translations of key documents to assist Players in understanding proceedings, but the English-language version shall be the authoritative text in all circumstances.

15. Amendments to This Agreement

hero88 reserves the right to amend, update, or replace any part of this Agreement at any time. Material changes will be communicated to Players via email to their registered address and/or via a prominent notice on the Platform, with a minimum of 7 days' notice before the amended terms take effect. Minor clarifications or corrections may take effect immediately. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Agreement. If you do not accept the amended terms, you must cease using the Platform and close your Account before the effective date.

16. Contact Information

If you have any questions regarding these Terms & Conditions, wish to exercise any rights under this Agreement, or need to report a potential breach, please contact the hero88 compliance and support team through the following channels. All contact details are provided as plain text; please copy and use them in your preferred communication application.

• Support Email: [email protected]
• Live Chat: Available 24/7 via the Platform interface
• Response Time: Email responses within 6–12 hours; live chat within 2 minutes
• Operating Hours: Customer support operates continuously (24/7) in Indonesian (Bahasa Indonesia) and English across WIB (Western Indonesia Time, UTC+7) and WITA (Central Indonesia Time, UTC+8) zones.