Our Commitment to You
hero88 is committed to providing a safe, fair, and transparent gaming environment for every player on our platform. Responsible gaming sits at the core of everything we do — from the design of our account controls to the training given to our customer support agents. We want every Indonesian player who chooses hero88 to feel confident that the platform is on their side, not working against them.
Gambling — whether placing a wager on the BRI Liga 1, spinning a slot, playing live casino, or trying your luck with togel (Indonesia's traditional numbers lottery) — is entertainment. Like any form of entertainment, it works best when it fits comfortably within your personal budget and time allowance. Problems arise when gambling stops being a leisure activity and starts to feel like a necessity or an escape.
This page explains the tools available to help you maintain control, the warning signs to watch for, and the steps to take if you — or someone you care about — needs support. hero88 enforces a strict 21+ age policy and actively monitors player behavior to detect early signs of problem gambling, intervening proactively through our trained responsible gaming team.
Your Player Protection Tools
Deposit Limits
Set daily, weekly, or monthly deposit caps directly from your account settings. Once a limit is active, it takes effect immediately and cannot be raised until a mandatory cooling-off period has elapsed — keeping impulsive increases off the table.
Session Time Limits
Decide in advance how long each gaming session should last. hero88 will display an on-screen reminder when your set time is reached, and can automatically log you out if you choose that stronger option — giving you a natural pause point.
Time-Out (Cool-Down)
Need a short break from the platform? Activate a time-out of 24 hours, 48 hours, one week, or one month. During a time-out your account is suspended for gameplay but withdrawals of existing balances remain available to you.
Self-Exclusion
For players who need a longer break, self-exclusion closes your account for a period of 6 months, 1 year, 2 years, or permanently. During exclusion, hero88 will not send you any promotional offers and any re-registration attempts will be blocked at the KYC stage.
Activity History
Access a full, transparent record of your deposits, withdrawals, wagers, wins, and losses at any time from your account dashboard. Seeing real numb ers helps you make informed decisions about whether your gambling is staying within your intended boundaries.
24/7 Support Access
Our customer support team operates around the clock in both Indonesian (Bahasa Indonesia) and English, covering WIB and WITA time zones. Trained staff can activate limits, process time-out and self-exclusion requests, and connect you with external support resources if needed.
How to Use Control Tools Effectively
Setting Limits That Work
Before you deposit, ask yourself: how much can I afford to lose this week without affecting my rent, groceries, or other essentials? That figure becomes your deposit limit. Set it at the start of the week and resist the urge to raise it mid-week. hero88 enforces a 72-hour delay on any increase request, giving you time to reconsider impulsive changes.
Recognizing When to Take a Break
If you find yourself gambling to recover losses, playing longer sessions than you intended, or feeling anxious when not playing, it is time to step back. Use the time-out tool immediately — even 24 hours away from the platform can bring clarity. hero88 respects your decision to pause and will not attempt to lure you back with bonus offers during a time-out period.
Warning Signs of Problem Gambling
Problem gambling can affect anyone, regardless of age, income, or background. Recognizing the warning signs early is the first step toward regaining control. If two or more of these behaviors apply to you, we strongly encourage you to reach out for support.
Continuing to gamble in an attempt to win back money you have lost, often depositing more than you originally intended and extending your session far beyond your planned stopping point.
Taking out loans, borrowing from friends or family, or using credit facilities to fund gambling activity — especially when regular income has already been spent.
Hiding your gambling activity from loved ones, lying about how much time or money you spend on the platform, or becoming defensive when questioned.
Missing work, skipping family events, or ignoring household tasks because you are preoccupied with gambling or recovering from gambling sessions.
Thinking constantly about your next session, replaying past wins or losses in your mind, or planning your next deposit even when you are not actively playing.
Feeling anxious, depressed, irritable, or restless when you are unable to gamble — or using gambling as an escape from stress or negative emotions.
Needing to wager larger and larger amounts to achieve the same level of excitement — a phenomenon known as tolerance, similar to substance dependency.
Trying repeatedly to cut back or quit gambling on your own, but finding yourself unable to stick to your resolution for more than a few days or weeks.
Self-Assessment Questionnaire
Answer these questions honestly. There are no right or wrong answers, but your responses can help you understand whether your gambling habits are healthy or may require attention. If you answer "Yes" to three or more questions, we encourage you to speak with our support team or contact a professional gambling helpline.
If you recognized yourself in multiple questions above, it may be time to activate a time-out or reach out to our support team. Asking for help is a sign of strength, not weakness — hero88 is here to support you, not judge you.
hero88's Responsible Gaming Commitments
Strict Age Verification
Every account undergoes mandatory KYC age verification — 21+ only, no exceptions.
Trained Support Staff
Our agents receive specialized responsible gaming training and can help you set limits or self-exclude immediately.
Behavior Monitoring
Automated systems flag unusual activity patterns, and our team reaches out proactively when concern arises.
Zero Tolerance for Minors
Any account found to belong to an individual under 21 will be immediately closed with funds forfeited.
Need Help? Here's How to Get Support
Contact hero88 Support
Our customer support team is available 24/7 to assist with limit settings, time-out activation, self-exclusion requests, and general questions about responsible gaming. You can reach us anytime via live chat (available in Indonesian and English) or email. All responsible gaming inquiries are handled with complete confidentiality and compassion.
Email: [email protected]
Live Chat: Click the chat icon on any page
Response Time: Email within 6-12 hours; live chat within 2 minutes
Hours: 24/7 coverage (WIB / WITA time zones)
Practical Tips for Staying in Control
Set a budget before you play. Decide how much you can afford to lose in a session, week, or month — and stick to it.
Never gamble with borrowed money. Only use funds that are genuinely discretionary — not rent, bill payments, or savings.
Take regular breaks. Step away from the screen every hour to clear your head. hero88's session timer can remind you.
Balance gambling with other activities. Maintain hobbies, social connections, and physical exercise to keep gambling in perspective as just one part of a balanced life.
Avoid gambling when stressed or upset. Gambling should be recreational, not a coping mechanism for negative emotions.
Review your activity regularly. Check your account history at the end of each week to see whether your spending is staying within your intended boundaries.